Terms of service

Terms of Service

Overview

Welcome to The Snus Outlet.

The terms “we”, “us” and “our” refer to The Snus Outlet. The Snus Outlet operates this website and online store, including all related information, content, products, services, tools and features available through www.thesnusoutlet.com.

The Snus Outlet is powered by Shopify, which enables us to provide our online store and related services to you.

These Terms of Service, together with our Privacy Policy, Refund Policy and any other policies referenced on this website, set out the terms and conditions that apply when you visit, browse, purchase from or otherwise use our website and services.

By accessing or using our website, you agree to be bound by these Terms of Service. If you do not agree to these terms, you should not use our website or purchase products from us.

Section 1 — Age Requirement and Account Use

By using this website and purchasing products from The Snus Outlet, you confirm that you are legally permitted to purchase nicotine pouch products in your country, region or jurisdiction.

You must be at least the legal age required to purchase nicotine products in your location.

You agree to provide accurate, complete and current information when placing an order, including your name, email address, billing details, shipping address and payment information.

You are responsible for maintaining the confidentiality of your account details and for all activity that occurs under your account.

We reserve the right to refuse service, cancel orders or restrict access to our website if we believe that a customer is underage, has provided false information, or is attempting to purchase products unlawfully.

Section 2 — Products

The Snus Outlet sells nicotine pouch products and related goods.

We make every effort to display product information, descriptions, strengths, flavors, packaging and prices as accurately as possible. However, we do not guarantee that product images, colors, packaging or descriptions will always be completely accurate, complete or current.

Product packaging, ingredients, nicotine strength, availability and design may vary depending on the manufacturer, batch, market or supplier.

All product descriptions, prices and availability are subject to change at any time without notice.

We reserve the right to discontinue any product, limit product quantities, or restrict sales to any person, geographic region or jurisdiction.

Section 3 — Nicotine Warning

Products sold on The Snus Outlet may contain nicotine.

Nicotine is an addictive substance and is not suitable for everyone. Nicotine pouch products should only be used by adults who are legally permitted to purchase and use nicotine products in their country or region.

Products sold on this website are not intended for:

  • Minors
  • Pregnant or breastfeeding women
  • People with heart conditions, high blood pressure or serious medical conditions
  • People who are sensitive or allergic to nicotine
  • Non-nicotine users

If you are unsure whether nicotine products are suitable for you, please consult a healthcare professional before use.

Section 4 — Orders

When you place an order through our website, you are making an offer to purchase the selected products.

We reserve the right to accept, reject, cancel or limit any order at our discretion. Your order is not confirmed until payment has been processed and you have received an order confirmation from us.

We may cancel or refuse orders if:

  • The product is out of stock
  • Payment cannot be processed
  • The shipping address is incomplete or incorrect
  • We suspect fraud or misuse
  • We believe the customer is underage
  • The order appears to violate applicable laws or import restrictions
  • We are unable to ship to the selected destination

If we cancel your order after payment has been made, we will refund the amount paid where applicable.

You agree that all purchases are for personal use only and not for resale, export or commercial distribution.

Section 5 — Prices, Taxes and Billing

Prices shown on our website are subject to change without notice.

The final price of your order will be shown at checkout before payment is completed. Prices may or may not include taxes, VAT, customs duties, import fees, shipping costs or handling fees, depending on your location and the applicable checkout settings.

You are responsible for any customs duties, taxes, import fees or other charges that may apply in your country.

You agree to provide accurate and complete billing and payment information. By placing an order, you confirm that you are authorized to use the selected payment method.

We reserve the right to correct pricing errors, cancel orders affected by incorrect pricing, and update product information at any time.

Section 6 — Shipping and Delivery

We aim to process and ship orders as quickly as possible. Delivery times shown on our website are estimates only and are not guaranteed.

We are not responsible for delays caused by:

  • Shipping carriers
  • Customs clearance
  • Import checks
  • Incorrect shipping information
  • Local delivery issues
  • Events outside our control

Once an order has been handed over to the shipping carrier, delivery is handled by the carrier.

You are responsible for ensuring that nicotine pouch products can legally be imported, received and used in your destination country. We are not responsible for orders delayed, rejected, seized, returned or destroyed by customs or local authorities due to local laws or restrictions.

Section 7 — Returns and Refunds

Returns and refunds are handled in accordance with our Refund Policy.

Due to hygiene, safety and regulatory reasons, opened nicotine pouch products cannot be returned.

To be eligible for a return, products must be unopened, unused, sealed, in original packaging and suitable for resale.

Please review our Refund Policy before placing an order.

Section 8 — Customs, Import Rules and Local Laws

Customers are responsible for understanding and complying with the laws, rules and import restrictions that apply in their country or region.

Nicotine products may be restricted, regulated or prohibited in certain countries.

By placing an order, you confirm that:

  • You are legally allowed to purchase nicotine pouch products
  • You are legally allowed to import or receive the products in your location
  • You accept responsibility for any customs duties, taxes, fees or legal requirements
  • You understand that customs authorities may delay, reject, seize or destroy restricted products

The Snus Outlet is not responsible for losses caused by customs decisions, import restrictions or local legal requirements.

Section 9 — Intellectual Property

All content on this website, including text, images, logos, graphics, product descriptions, videos, design elements, trademarks and branding, belongs to The Snus Outlet, its partners, suppliers, licensors or content providers.

You may not copy, reproduce, distribute, modify, publish, sell, exploit or use any website content without our prior written permission.

The Snus Outlet name, logo, branding and related assets may not be used without our written approval.

Section 10 — Third-Party Services and Links

Our website may include links to third-party websites, services, apps, payment providers, shipping providers or other external tools.

We are not responsible for the content, accuracy, policies, security or practices of third-party websites or services.

Your use of any third-party service is at your own risk and may be subject to separate terms and privacy policies.

Section 11 — Shopify

Our store is powered by Shopify.

Shopify provides the platform that enables us to operate our online store and process certain transactions. However, any purchase made through this website is made directly with The Snus Outlet.

By using this website, you acknowledge that Shopify is not responsible for products sold by The Snus Outlet, including any issues relating to orders, products, delivery, refunds or customer service.

Section 12 — Privacy

Your use of our website is also governed by our Privacy Policy.

By using our website, you acknowledge that your personal information may be collected, processed and shared with service providers such as Shopify, payment providers, shipping partners and other third parties required to operate our business.

Please review our Privacy Policy for more information.

Section 13 — User Feedback, Reviews and Submissions

If you submit reviews, feedback, comments, images, ideas, suggestions or other content to us, you grant The Snus Outlet the right to use, reproduce, publish, display, modify and distribute that content for business, marketing and promotional purposes.

You confirm that any content you submit:

  • Is accurate and lawful
  • Does not violate any third-party rights
  • Does not contain abusive, defamatory or offensive material
  • Does not contain viruses, malware or harmful code

We reserve the right to remove or edit any user-submitted content at our discretion.

Section 14 — Errors and Inaccuracies

Occasionally, our website may contain errors, inaccuracies or omissions related to product descriptions, pricing, promotions, availability, shipping times or other information.

We reserve the right to correct errors, update information, cancel orders or refuse transactions if any information on the website is inaccurate, even after an order has been submitted.

Section 15 — Prohibited Uses

You agree not to use our website or services for any unlawful or prohibited purpose.

You must not:

  • Violate any laws or regulations
  • Purchase products if you are underage
  • Provide false or misleading information
  • Attempt to interfere with website security
  • Upload viruses, malware or harmful code
  • Scrape, copy or exploit website content
  • Use the website for fraud, spam or abuse
  • Resell products without authorization
  • Infringe our intellectual property rights or the rights of others

We reserve the right to suspend or terminate access to our website if we believe these terms have been violated.

Section 16 — Disclaimer of Warranties

Our website and services are provided on an “as is” and “as available” basis.

We do not guarantee that the website will always be uninterrupted, secure, error-free or available at all times.

To the fullest extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, durability, title and non-infringement.

Nothing in these Terms limits any rights you may have under applicable consumer protection laws.

Section 17 — Limitation of Liability

To the fullest extent permitted by law, The Snus Outlet, its owners, employees, partners, suppliers, service providers and affiliates shall not be liable for any indirect, incidental, special, punitive or consequential damages arising from your use of our website, products or services.

This includes, but is not limited to, loss of profits, loss of revenue, loss of data, delivery delays, customs issues, product misuse or inability to access the website.

Our liability shall be limited to the maximum extent permitted by applicable law.

Section 18 — Indemnification

You agree to indemnify and hold harmless The Snus Outlet, its owners, employees, partners, suppliers, service providers and affiliates from any claims, damages, losses, liabilities or expenses arising from:

  • Your breach of these Terms
  • Your violation of any law or regulation
  • Your misuse of our products or services
  • Your violation of third-party rights
  • Your provision of false or misleading information

Section 19 — Termination

We may suspend or terminate your access to our website or services at any time if we believe you have violated these Terms or applicable law.

Any obligations or liabilities incurred before termination will continue to apply after termination.

Section 20 — Severability

If any part of these Terms is found to be unlawful, invalid or unenforceable, that part shall be removed or limited to the minimum extent necessary. The remaining sections will continue to be valid and enforceable.

Section 21 — Entire Agreement

These Terms of Service, together with our Privacy Policy, Refund Policy and any other policies posted on this website, represent the entire agreement between you and The Snus Outlet regarding your use of our website and services.

Section 22 — Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of the country where The Snus Outlet is legally registered, unless mandatory consumer protection laws in your country provide otherwise.

For EU customers, nothing in these Terms removes any mandatory consumer rights that apply under EU or local consumer law.

Section 23 — Changes to These Terms

We may update or change these Terms of Service at any time by posting the updated version on this page.

It is your responsibility to review these Terms periodically. Your continued use of the website after changes are posted means that you accept the updated Terms.

Section 24 — Contact Information

Questions about these Terms of Service should be sent to:

The Snus Outlet
Email: jonas@cream.energy
Website: www.thesnusoutlet.com

Trading name: The Snus Outlet
Business address: Riddargatan 30
Company registration number: 5594683236VAT number: SE559468323601