FAQ

We ship from our warehouse in Stockholm, Sweden to most EU and EEA countries, plus selected international destinations such as the United States and Canada. Enter your address at checkout to see the exact options for your country.

Please note: it is always the customer's responsibility to make sure that importing nicotine pouches is permitted where you live.

Yes — to all 50 states. US orders ship with UPS from Sweden and typically arrive within 3–8 business days, tracked the whole way. Duties & taxes are included, so there's nothing to pay on delivery. It is legal for adults (21+) to import tobacco-free nicotine pouches for personal use in the United States.

Want the full picture? Read our guide: Buy Nicotine Pouches in the USA — Ordering From Europe in 2026.

Yes — Canada is one of our supported international destinations. Orders ship tracked from Sweden with duties & taxes included, so there's nothing extra to pay on delivery.

Orders placed before 11:00 AM on business days are dispatched the same day from Stockholm.

• EU / EEA: typically 2–7 business days — most orders arrive within 2–4.
• USA: typically 3–8 business days with UPS.
• Other international: varies by destination and courier.

You'll receive a tracking link by email as soon as your parcel ships.

Shipping is calculated at checkout and is free on orders over €99. Below that, a destination-based fee is shown before you pay. Duties & taxes are always included — no surprises on delivery.

No — duties & taxes are included, and shipping is calculated at checkout. The total you see at checkout is the total you pay: there's nothing extra to pay when your parcel arrives.

Within the EU/EEA there are no customs charges at all — goods move freely inside the union.

Yes. Every order gets a tracking number by email as soon as it leaves our warehouse, so you can follow it door to door.

Visa, Mastercard, American Express, PayPal, Apple Pay and Google Pay — all processed through Shopify's secure, encrypted checkout.

We dispatch fast — often the same day — so contact us as soon as possible after ordering. If your order hasn't shipped yet, we'll do our best to change or cancel it.

You have 30 days from the day you receive your order to withdraw from the purchase. For hygiene and health reasons, nicotine products can only be returned unopened and in their original packaging.

Return shipping is paid by the customer and must use a trackable method. Once we've received and inspected the return, we refund the product amount within 14 days to your original payment method. Full details in our refund policy.

Start with your tracking link — most delays resolve themselves within a day or two. If tracking hasn't moved for several days or the parcel seems lost, contact us and we'll chase the courier for you.

Yes — we sell original products from the brands you know, the same cans you'd grab at the kiosk. Orders ship fresh from our Stockholm warehouse with long best-before dates.

The white pouches we sell are built on a plant-fibre base instead of tobacco — no tobacco smell, no staining, no spitting. Each product page lists the exact contents, strength and format.

Strengths range from light (under 4 mg per pouch) up to extra strong (11 mg and beyond). If you're new to pouches, start light and work your way up — a strength that suits a heavy user can be overwhelming for a beginner.

Every product page shows the exact strength, and you can browse by strength under Shop → By Strength.

Somewhere cool and dry, out of direct sunlight. Unopened cans stay fresh for around 12 months.

Yes. Our products contain nicotine and are strictly for adults — 18+ in most of Europe and 21+ in the United States. We verify age and never sell to minors. Nicotine is an addictive substance.

We run an outlet model: the same original cans, minus the premium markup. No gimmicks — just value-first pricing on every can, plus rotating deals that push prices even lower.

Cans that are approaching their best-before date, sold at a steep discount. They're the same original products — just priced to move quickly. The best-before date is always still ahead when we ship them.

Every Monday we drop a new deal — one brand or product at an outlet-crushing price for seven days. When the countdown hits zero, the price goes back to normal and a new deal takes its place. Find the current one under Deals → Deal of the Week.