Return & Refund Policy

At The Snus Outlet, we want you to be satisfied with your order. Please read our return and refund policy carefully before making a purchase.

30-Day Return Policy

We offer a 30-day return policy, which means you have 30 days after receiving your order to request a return.

To be eligible for a return, the product must be:

• Unopened and unused
• In the same condition as received
• In its original packaging
• Sealed and suitable for resale
• Accompanied by a receipt or proof of purchase

For hygiene and safety reasons, we cannot accept returns of opened nicotine pouch products.

How to Start a Return

To request a return, please contact us at:

jonas@cream.energy

Please include your order number, the email used for the purchase, and the reason for the return.

If your return is approved, we will send you instructions on how and where to send your package.

Please note: Items sent back to us without first requesting a return will not be accepted.

Return address:

[INSERT RETURN ADDRESS]

Damaged, Defective, or Incorrect Orders

Please inspect your order as soon as it arrives. If your item is damaged, defective, or if you received the wrong product, contact us immediately at:

hello@thesnusoutlet.com

Please include your order number and photos of the issue so we can review the case and make it right.

Non-Returnable Items

Due to hygiene, safety, and regulatory reasons, we cannot accept returns on:

• Opened nicotine pouch products
• Used or damaged products after delivery
• Products without original packaging
• Sale items or clearance items
• Gift cards
• Products that cannot legally be resold

Exchanges

We do not offer direct exchanges. The fastest way to receive a different product is to return the approved item and place a new order separately.

European Union 14-Day Cooling-Off Period

If your order is shipped within the European Union, you may have the right to cancel or return your order within 14 days of receiving it, without giving a reason.

To qualify, the product must be unopened, unused, sealed, in its original packaging, and accompanied by proof of purchase.

Please note that for hygiene and safety reasons, opened nicotine pouch products cannot be returned.

Refunds

Once we receive and inspect your return, we will notify you whether the refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days.

Please note that your bank or card provider may need additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at:

hello@thesnusoutlet.com

Contact

For any return or refund questions, please contact:

The Snus Outlet
Email: hello@thesnusoutlet.com
Website: www.thesnusoutlet.com