Privacy policy

Privacy Policy

Last updated: April 24, 2026

This Privacy Policy explains how The Snus Outlet collects, uses, stores and shares your personal information when you visit, use, or make a purchase from www.thesnusoutlet.com.

The terms “we”, “us” and “our” refer to The Snus Outlet. The Snus Outlet operates this website and online store, including all related information, content, products, services, tools and features.

Our store is powered by Shopify, which enables us to provide our online store and related services to you.

By using our website, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

We may collect and process personal information depending on how you interact with our website, including:

  • Contact details: name, billing address, shipping address, phone number and email address.
  • Order and transaction details: products viewed, added to cart, purchased, returned, exchanged or cancelled.
  • Payment information: payment method, transaction confirmation and billing details. Payment card details are processed securely by our payment providers and Shopify.
  • Account information: username, password, preferences and account settings.
  • Customer support information: details you provide when contacting us.
  • Device and technical information: IP address, browser type, device information, operating system, network information and unique identifiers.
  • Usage information: how you interact with our website, pages visited, products viewed, cart activity and browsing behavior.

We do not knowingly collect personal information from people under the legal age required to purchase nicotine products in their jurisdiction.

2. Sources of Personal Information

We may collect personal information from:

  • You directly, when you place an order, create an account, contact us or use our website.
  • Your device automatically, through cookies, pixels, analytics tools and similar technologies.
  • Shopify, payment providers, shipping partners, marketing platforms and other service providers.
  • Business partners or third parties where permitted by law.

3. How We Use Your Personal Information

We use your personal information to operate our business and provide our services, including to:

Provide and Improve Our Services

We use your information to process payments, fulfill orders, arrange shipping, handle returns, provide customer support, manage your account, remember your preferences and improve your shopping experience.

Process Orders and Deliver Products

We use your order, contact and shipping information to process purchases and deliver products to the correct address.

Age and Compliance Checks

Because our products may contain nicotine, we may use your information to help verify that you are legally permitted to purchase nicotine products and to comply with applicable laws and regulations.

Marketing and Advertising

We may use your information to send promotional emails, show relevant ads, retarget visitors, measure campaign performance and recommend products based on your browsing or purchase activity.

You can unsubscribe from marketing emails at any time by using the unsubscribe link in our emails.

Security and Fraud Prevention

We use personal information to detect, prevent and investigate fraud, abuse, unauthorized transactions, illegal activity and security incidents.

Legal and Regulatory Compliance

We may process your information to comply with applicable laws, respond to legal requests, enforce our terms and protect our rights, customers and business.

4. How We Share Personal Information

We may share your personal information with trusted third parties where necessary to operate our business, including:

  • Shopify, which hosts and powers our online store.
  • Payment providers, to process transactions securely.
  • Shipping and fulfillment partners, to deliver your order.
  • Analytics providers, to understand website performance and customer behavior.
  • Marketing and advertising partners, to run campaigns and measure results.
  • Customer service providers, to support customer communication.
  • Professional advisors, such as accountants, lawyers or compliance consultants.
  • Authorities or regulators, where required by law.

We may also share information in connection with a business transaction, such as a merger, acquisition, sale of assets or restructuring.

5. Relationship with Shopify

Our store is powered by Shopify. Shopify collects and processes personal information about your access to and use of our website in order to provide, protect and improve the services.

Information you submit through our website may be transmitted to and processed by Shopify and third-party service providers, which may be located in countries outside your country of residence.

Shopify may also process information collected from your interactions with our store, other merchants and Shopify services in order to provide enhanced features, analytics, fraud prevention and advertising services.

You can learn more about Shopify’s privacy practices by visiting Shopify’s Consumer Privacy Policy and Shopify Privacy Portal.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to operate our website, improve performance, understand customer behavior, remember preferences, enable shopping cart functionality, measure marketing performance and show relevant advertising.

Cookies may be set by us, Shopify or third-party providers.

Depending on your location, you may have the right to manage or reject certain cookies through your browser settings, cookie banner or privacy settings.

Please note that blocking certain cookies may affect the functionality of our website.

7. Marketing Communications

We may send you marketing emails if you have signed up, made a purchase, or otherwise consented where required by law.

You can opt out of promotional emails at any time by clicking the unsubscribe link in the email.

Even if you opt out of marketing communications, we may still send you service-related emails, such as order confirmations, shipping updates, account notices or customer support messages.

8. Targeted Advertising and Analytics

We may use your personal information to show you relevant ads on platforms such as Google, Meta, TikTok or other advertising networks, depending on the tools active on our website.

This may include information about your visits, product views, cart activity, purchases and interactions with our website.

Depending on where you live, you may have the right to opt out of targeted advertising or the “sale” or “sharing” of personal information as defined under applicable privacy laws.

9. International Transfers

Because we use Shopify and other service providers, your personal information may be transferred, stored or processed outside your country of residence, including outside the European Economic Area or the United Kingdom.

Where required, we rely on recognized legal transfer mechanisms, such as the European Commission’s Standard Contractual Clauses or equivalent UK transfer safeguards.

10. Security

We take reasonable measures to protect your personal information against unauthorized access, loss, misuse, alteration or disclosure.

However, no website, online service or transmission method is completely secure. We cannot guarantee absolute security.

You are responsible for keeping your account login details confidential.

11. Retention of Personal Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

  • Fulfill orders
  • Provide customer support
  • Maintain business records
  • Comply with legal, tax and accounting obligations
  • Resolve disputes
  • Prevent fraud
  • Enforce our terms and policies

When personal information is no longer needed, we will delete, anonymize or securely store it as required by applicable law.

12. Children and Minors

Our website and products are not intended for children or anyone under the legal age required to purchase nicotine products in their jurisdiction.

We do not knowingly collect personal information from children or minors.

If you believe that a child or minor has provided personal information to us, please contact us so we can take appropriate action.

13. Your Rights

Depending on where you live, including if you are located in the EU, EEA or UK, you may have rights regarding your personal information, including the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of your personal information
  • Request restriction of processing
  • Object to certain processing activities
  • Withdraw consent where processing is based on consent
  • Request a copy of your personal information in a portable format
  • Opt out of certain marketing or targeted advertising activities
  • Lodge a complaint with your local data protection authority

These rights may be subject to legal limits and exceptions.

To exercise your rights, please contact us using the details below.

14. Complaints

If you have concerns about how we process your personal information, please contact us first so we can try to resolve the issue.

If you are located in the EU, EEA or UK, you may also have the right to lodge a complaint with your local data protection authority.

15. Third-Party Websites

Our website may contain links to third-party websites, apps or services.

We are not responsible for the privacy practices, security, content or policies of third-party websites. Please review their privacy policies before providing personal information.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, legal requirements or business operations.

The updated version will be posted on this page with a new “Last updated” date.

Your continued use of our website after any update means you acknowledge the revised Privacy Policy.

17. Contact Information

If you have any questions about this Privacy Policy, how we process personal information, or if you would like to exercise your privacy rights, please contact us:

The Snus Outlet
Website: www.thesnusoutlet.com
Email: hello@thesnusoutlet.com
Address: Riddargatan 30, 114 59 Stockholm, Sweden

For the purposes of applicable data protection laws, The Snus Outlet is the data controller of your personal information.